Frequently Asked Questions
Everything you need to know about our premium selection and delivery.
How do you ensure the safety of fragile bottles during shipping?
We use custom-engineered, shock-absorbent packaging and double-walled boxes specifically designed for glassware to ensure your order arrives in perfect condition.
Do I need to be present to sign for my delivery?
Yes. Because our products contain alcohol, an adult aged 21 or older must be present to provide a valid ID and sign for the package upon delivery.
What is your return policy for food and beverage items?
Due to health and safety regulations, we cannot accept returns on opened bottles. If your item arrived damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we ship to select countries where local laws permit the import of alcohol. Please check our shipping calculator at checkout to see if your region is eligible.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are the products listed on your site authentic?
Absolutely. We source our inventory directly from certified distilleries and authorized distributors to guarantee the authenticity and quality of every bottle we sell.